GUARANTEE & RETURN POLICIES

Guarantee And Return Policies

All hairpieces are guaranteed up to 6 months against manufacturer defects. Manufacturing defects do not include fit for stock hairpieces, curl, color change or fading, and hair breakage. These conditions are subject to variables beyond our control. Most commonly, hair breakage is not considered to be hair loss, and is not covered by the guarantee. If there are signs of stubble, or frizzy hair at the base, where factory knotting is still intact – this is generally caused by the customer – and is not considered to be a defect in hair, fiber or ventilation. We do not guarantee chemically treated hair, or permanently attached hair for any length of time. We further reserve the right to pro-rate any hair replacement returned against guarantee.

Custom-made Hairpieces

Custom orders are guaranteed to be made as specified on your custom order form. Order forms must be legible, understandable, and complete. Tape templates/molds must contain at least 2 layers of reinforcing material to maintain shape. Hair samples must be sufficient in size and quantity for correct color matching. If your instructions are not followed, or if the size or color match is incorrect, we will remake the order at no charge provided that the original defective system is returned immediately. Factory free remake will only be made with return of the defective hair system, and the original template/mold and color samples bearing factory order numbers – no exceptions. Refunds are not available for custom-made hairpieces.